Return & Refund Policy

Standard Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Approved returns will be refunded.
Note: Shipping fees are non-refundable unless required by law.

Policies may vary during promotions—please review promotional terms before ordering.

How to Start a Return

Email us at Zhichengtongchuang@gmail.com with:

  • Order number

  • Item(s) you want to return

  • Reason for return (optional but helpful)

We’ll provide the next steps after reviewing your request.

Damaged Items

If your item arrives damaged, email us within 14 days of delivery with:

  • Clear photos of the damage

  • Your order number

  • Subject line: DAMAGED

Missing Items

If your order is missing items, email: Zhichengtongchuang@gmail.com
Subject line: MISSING ITEM + your order number