FAQ

  1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?
    No. You can check out as a guest. Creating an account gives you extra benefits like:

  • Faster checkout

  • Order history and status tracking

  • Updates on new arrivals and special offers

  1. WHAT PAYMENT METHODS DO YOU ACCEPT?
    We accept major credit cards (Visa, Mastercard, Discover, AMEX) and PayPal (where available).

  2. HOW SECURE IS MY ONLINE ORDER?
    Checkout is protected with secure encryption technology (SSL where available). Payment details are processed through secure payment providers and are not stored on our servers.

  3. ARE THERE ANY EXCHANGE RATES?
    All transactions are processed in USD. If your card uses another currency, your bank may apply its own exchange rate and fees.

  4. HOW DO I ENTER MY SHIPPING ADDRESS?
    Please enter your shipping information in English using standard letters and punctuation to avoid courier delays.

  5. CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?
    If the order has not been processed yet, we may be able to help. Once an order is processed or shipped, the address usually cannot be changed.

  6. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
    Shipping time depends on your destination and the shipping method chosen. Once shipped, we’ll email tracking details (if available). Tracking updates can take a few days to appear.

  7. WHAT IF MY ORDER IS MISSING ITEMS?
    If something is missing, email us with your order number and details:
    Zhichengtongchuang@gmail.com

IF YOU STILL HAVE ANY QUESTIONS, PLEASE CONTACT US AT:
Zhichengtongchuang@gmail.com